Getting Help

For a general overview of the Pelican Platform, check out the main website at pelicanplatform.org .

Documentation

If you’re looking for documentation about Pelican, you’re in the right place!

The documentation is split into different sections, navigable using the left-hand side bar. Search for keywords using the search bar in the top right corner. A table of contents for the current page is given in the right-hand side bar.

We also provide a few specific guides to assist users:

• FAQs - answers to frequently asked questions.
• Troubleshooting - common errors and how to troubleshoot them.

If you have feedback about the documentation, use one of the following links at the bottom of the table of contents (right-hand side):

• The link Question? Give us feedback will open a new GitHub issue for the current page.
• The link Edit this page on GitHub will open the GitHub editor for the current page.

GitHub

Pelican Platform software is published on GitHub under the PelicanPlatform organization . The majority of the functionality is published in the PelicanPlatform/pelican repository . The software is open source under an Apache 2.0 license .

Bug reports

You can report bugs that you encounter via GitHub.

• For a specific bug, create a new bug report in the corresponding repository. In most cases, that will typically be the PelicanPlatform/pelican repository: Open Bug Report .

• For general issues, or if you’re not sure where to file your bug report, you can start a new discussion in the PelicanPlatform organization . Existing discussions can be found at github.com/orgs/PelicanPlatform/discussions .

Before reporting a bug, we recommend that you

1. Check the FAQs and Troubleshooting pages to see if the behavior is expected.
2. Search the existing issues (typically in PelicanPlatform/pelican ) to see if we are already aware of the problem.

Feature requests

Features can be requested in a similar manner to reporting bugs.

• To request a specific feature, open a new issue in the corresponding repository.

• To request a general feature or functionality, or if you aren’t sure where to request one, you can open a new discussion in the PelicanPlatform organization .

Contact us

Generally, the best way to get in touch with the development team is to open a discussion or issue on GitHub, as described above. This is a public forum, however.

For email support, see pelicanplatform.org/contact .

For security issues, see our security policy on GitHub .

OSDF

For assistance with the OSDF, from downloading data to integrating with your storage, please see the main website at osg-htc.org/services/osdf .